Accounts, Excuses, and Apologies, Second Edition: Image by William L. Benoit PDF
By William L. Benoit
In our continually plugged-in and hooked up international, photo is every little thing. humans, teams, enterprises, and international locations often come less than suspicion of wrongdoing and infrequently require safety. This absolutely up to date variation of the 1994 quantity investigates the events within which threats to snapshot come up and describes the image-repair options that could be used to aid defuse those threats, corresponding to denial and apology. the writer studies numerous theories on picture fix, and extends past study at the subject to incorporate paintings on persuasion or angle change.
Five contexts for photograph fix are tested: company, political, sports/entertainment, overseas, and 3rd get together (when one individual or association attempts to fix clone of another). New case reports contain the British Petroleum oil spill within the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and top Minister David Cameron’s apology for Bloody Sunday.
“Though the area has replaced markedly because its first booklet, this quantity is still vital … good established and obviously written, this research will serve these in political technology, psychology, and company in addition to these drawn to rhetoric and communication.” — CHOICE
“This is an exceptionally important replace to the main influential booklet ever released on quandary communication.” — Timothy L. Sellnow, coauthor of Theorizing difficulty Communication
William L. Benoit is Professor of communique experiences at Ohio college. he's the writer of many books, together with (with Pamela J. Benoit) Persuasive Messages: the method of Influence.
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Extra info for Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research
Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research by William L. Benoit